SkyCompute encourages every customer to review VPS specifications, billing periods, operating system options, and technical requirements before placing an order. Refund requests are evaluated individually based on the circumstances of the order, the current status of the service, and this Refund Policy.

If a customer experiences an issue relating to provisioning or service accessibility, we recommend contacting us before initiating a payment dispute. In many cases, deployment questions or technical issues can be resolved quickly through communication and verification of the service configuration.

Each refund request is reviewed objectively and in good faith. Approval is not automatic and may depend on factors including payment verification, provisioning status, delivery records, and compliance with our published policies.

SkyCompute provides Virtual Private Server services as digital products. After successful payment confirmation, internal verification, and VPS provisioning, the service is delivered electronically using the email address registered with the customer's account.

The delivery email normally includes the assigned server IP address, hostname, root or Administrator credentials, operating system information, connection instructions, and additional documentation intended to help customers begin using their VPS securely and efficiently.

Customers are responsible for ensuring that the registered email address provided during checkout is accurate and accessible. We also recommend checking spam or junk mail folders if the delivery email is not immediately visible after provisioning has been completed.

A VPS service is considered delivered once provisioning has been completed and the corresponding service information has been successfully transmitted to the customer's registered email address. Delivery records may include provisioning logs, invoice references, activation timestamps, and service notifications maintained as part of normal operational procedures.

Customers should retain the provisioning email because it contains important information required to access and manage the VPS. Maintaining these records also helps simplify future support requests and account verification.

Because every VPS is individually provisioned according to the selected configuration, some refund requests may not be eligible after the digital service has been successfully delivered. Each request is reviewed individually based on the circumstances of the order, the delivery status, and the applicable policies published on this website.

The following examples describe situations that generally do not qualify for a refund. These examples are provided to promote transparency and help customers understand their responsibilities before purchasing a VPS service.

Customers are responsible for reviewing the selected VPS plan before placing an order, including hardware specifications, operating system options, billing period, and service description. Purchasing the correct VPS configuration helps reduce unnecessary provisioning changes and service interruptions.

Customers should provide accurate account information, including a valid email address capable of receiving service notifications, invoices, and VPS provisioning information. Following service activation, customers are responsible for maintaining the confidentiality of their login credentials and implementing appropriate security measures within their server environment.

As SkyCompute primarily provides unmanaged VPS services, customers are responsible for operating system administration, software installation, security updates, application configuration, backup management, and routine maintenance performed inside the virtual server.

Refund requests associated with activities that violate our published policies may be declined where permitted by applicable law. This includes situations involving fraudulent payments, unauthorized account activity, abuse of the service, or the use of VPS resources for unlawful purposes.

SkyCompute reserves the right to investigate unusual account activity, payment irregularities, or reported abuse before making a decision regarding service continuation or refund eligibility. These reviews are intended to protect customers, our infrastructure, and payment providers.

Nothing in this section limits any rights available to customers under applicable consumer protection laws or other legal requirements that cannot legally be excluded.

If you believe a refund should be considered, please contact SkyCompute before initiating a payment dispute or chargeback. Providing complete information allows us to review your request more efficiently and determine the appropriate resolution based on the circumstances of your order and this Refund Policy.

When submitting a refund request, please include your order number or invoice reference, the registered email address used during checkout, and a clear explanation of the issue. Additional information may be requested when reasonably necessary to verify account ownership or investigate the request.

Every request is reviewed individually. Our objective is to resolve legitimate concerns fairly, transparently, and as quickly as reasonably possible while maintaining the integrity of our digital service delivery process.

We encourage customers to contact SkyCompute before opening a payment dispute or chargeback. Many questions relating to VPS provisioning, billing, or service delivery can be resolved through direct communication without the need for a formal payment dispute.

If a payment dispute is initiated, SkyCompute may provide relevant documentation to the payment provider as part of the review process. This documentation may include order information, payment confirmation, provisioning records, invoice details, service activation timestamps, and electronic delivery records showing that VPS access information was transmitted to the registered customer email address.

Maintaining accurate provisioning and delivery records helps ensure that legitimate customer concerns are reviewed fairly while supporting a transparent digital service process for both customers and payment providers.

This Refund Policy may be updated periodically to reflect operational improvements, service changes, payment requirements, or applicable legal obligations. The latest version will always be published on the SkyCompute website and becomes effective upon publication unless otherwise stated.

Customers are encouraged to review this page periodically to remain informed about the policies governing refund requests and digital VPS service delivery.

If you have questions regarding this Refund Policy, VPS provisioning, billing, payment status, or digital service delivery, please contact SkyCompute before placing an order or submitting a refund request. We are committed to providing clear information and transparent communication throughout every stage of the customer experience.